Integrations

Your WhatsApp conversations, inside the CRM you already run

A conversation that never reaches the CRM may as well not have happened. Zhat Convex writes every WhatsApp chat into your pipeline — with the fields you choose, not the ones a vendor picked for you.

One mapping, any CRM

Both integrations read from the same canonical catalogue of 25 conversation fields — customer name, phone, first message, the click-to-chat campaign behind the lead, the assigned agent, tags — so the mapping you design belongs to your business rather than to one vendor's schema. The connector layer is pluggable: adding a CRM does not mean rebuilding your field mapping.